Online Store Refund Policy

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Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, please review our refund policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation is required.

• Certain items may not be eligible for return, including:

  • Gift cards

  • Downloadable software or digital products

  • Personalized or custom-made items

  • Perishable goods

  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing time may take 5–10 business days depending on your payment provider.

• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, contact us at:

• Email: jj247@gmail.com

• Phone: 0161 834 0077

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a trackable shipping service.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours  of delivery with photos of the issue.

Cancellations

Orders may be canceled before shipment. Once shipped, the order must follow the standard return process.